(b)(4) was notified of an incident involving a rollator on (b)(6).The end-user fell upon a wooden floor while using the device to traverse to her bedroom.As per the report, the end user landed on her backside bruising her back and wrists.She reported that: "may end up needing some kind of operation." she requested new wheels.Her husband is refusing to return the device for evaluation and has not provided information regarding the injury or the treatment.Drive is currently investigating the incident, including attempting to retrieve the product to inspect it.
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