The device was received for evaluation.External visual inspection was performed and the pump door was observed shattered and main module housing was cracked.Unknown fluids were found on the device.Functional testing was performed with no issues noted.The reported issue of cracked green door and casing was verified.The cause of the condition could not be determined.The pump cover with magnets and main module housing will both be replaced.A service history review was performed and revealed that the device has no previous service events; therefore, servicing did not cause or contribute to the reported event.Should additional relevant information become available, a supplemental report will be submitted.
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