A cantel service technician arrived onsite to inspect the unit and found the door was pushed out of the guide rail.While onsite, the technician spoke with user facility personnel who reported the door was pushed out of the guide rail as a result of the employee removing their arm from the unit at the time of the event.The technician made the necessary adjustments to the door.The technician tested the unit following the adjustments and was unable to duplicate the reported event.No issues with the function or operation of the door were identified and the unit was returned to service.Based on the technician's inspection, the cause of the door closing as reported by the user facility could not be determined.The door is opened and closed utilizing a foot switch on the bottom of the unit.The door is equipped with a sensor that will automatically reopen the door after 5 seconds if an obstruction occurs.No additional issues have been reported.
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