Drive devilbiss healthcare was notified of an incident that occurred on (b)(6) 2021 involving a rollator/transport chair.The end user reported that she was being transported in the device when the right wheel jammed and fell off, causing her to slide off of the device and land on her knees.The end user reported pain and bruising in both knees, as well as a pulled muscle in her right side as a result of attempting to hold onto the device to avoid falling.The end user also reported that she did not go to the hospital due to covid.Devilbiss is currently investigating the incident, including attempting to retrieve the product to inspect it.
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