It was reported to philips that during navigation, the arrow to go up does not work.The device was evaluated by the customer with assistance from a philips remote service engineer (rse).The reported issue was confirmed and the cause was traced to a faulty mrx kit display 3 & face plate assembly.Based on the conclusion of the evaluation, it was determined that this was a malfunction of the mrx kit display 3 & face plate assembly.The customer ordered a replacement mrx kit display 3 & face plate assembly to return the device to working condition.The device remains at the customer site.There is no indication of a systemic problem.No further investigation or action is warranted.
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