Spontaneous call from patient with a cassette error, pump is working fine per patient.Cassette error (no disposable pump wont run).Patient is advises to change cassette and do a new mix, cassette lot number not available.Did the reported product fault occur while in use with a patient? yes; did the product issue cause or contribute to patient or clinical injury? no; is the cassette available to be returned for investigation? yes; what is the outcome of the event? resolved -describe in detail any, and all damage to the cassette: no physical damage; has this incident happened within the past 6 months? (offer nursing evaluation) yes- 3 times; has this patient reported a pump malfunction within the past 6 months (offer nursing evaluation) yes; pt declined follow up from nursing.Reported to (b)(6) by pt/caregiver.
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