Spontaneous call from patient to report pump cadd legacy beeping.Patient states that the new pump she received from us is beeping/alarming with no disposable, pump won't run.Advised patient that the issue is most likely the cassette she is using since we have been having issues with defective cassettes for the past few months.Patient states she last mixed on (b)(6) 2022 with the cassette that is causing alarm now and is due to mix again tonight, advised patient to mix new cassette and to attach new cassette to this pump that is alarming to see if that fixes issue.Advised patient if it did not, to use her back up pump and call us immediately to set up pump replacement if needed.Patient verbalized understanding.Patient did not have lot number of cassette.Serial number of alarming pump: (b)(4).No further information is available.Did the reported product fault occur while in use with the pt? yes; did the product issue cause or contribute to pt or clinical injury? no; is the actual cassette available for investigation? yes; did we [mfr] replace the cassette? yes; did the pt have add'l cassettes they were able to switch to? yes; if yes, was the pt able to successfully continue their infusion? yes; is the infusion life-sustaining? yes; what is the outcome of the event? resolved.Reported to (b)(6)/caremark by pt/caregiver.
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