(b)(6) healthcare was contacted on (b)(6) 2022 regarding a reported injury involving a bariatric low air loss mattress, which are intended to be used as one component of a comprehensive, multi-disciplinary pressure injury management program.The patient's occupational therapist reports that the patient, who is bed bound, received the mattress in (b)(6) 2021 and had problems with it from the beginning, but was unable to get the service provider to come look at it during the pandemic, and now the service provider will not return calls.The therapist reported that "the mattress will not alternate," and that the patient has developed 2 pressure sores due to the mattress not functioning properly.(b)(6) has yet to receive any information regarding the patient's overall pressure injury management program.(b)(6) is working to have the product returned for evaluation, and will continue to investigate the incident.
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