D1-d4: the product was returned to philips oral healthcare at bothell and failure analysis was performed and determined to be non authentic philips product.Therefore, no information is currently available describing the actual product brand name, product code, common device name, model number, serial number, or manufacturer contact information.The reporting manufacturer is philips oral healthcare.The actual manufacturer is unknown.G1: the reporting manufacturer is philips oral healthcare.Philips oral healthcare did not manufacture the product that was returned for analysis.H4: the actual date of manufacture is not known at this time as the product has been identified as not authentic philips product.H5: it is unknown how the counterfeit product labeled for single use or not.Analysis results: on 06/14/2022, the returned product was performed at philips oral healthcare lab and failure analysis identified that charger was not an authentic philips product as the cause of the consumer's complaint.Therefore, this case was re-reviewed and deemed to be not reportable.
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A consumer reported that their diamondclean power toothbrush charging glass exploded.No property damage and no injury were reported.06/14/2022, the returned product was performed at philips oral healthcare lab and failure analysis identified that charger was not an authentic philips product as the cause of the consumer's complaint.Therefore, this case was re-reviewed and deemed to be not reportable.
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