The device was not returned for analysis.A review of the lot history record revealed no manufacturing nonconformities issued to the reported lot that would have contributed to the reported event.Additionally, a review of the complaint history identified no other complaints reported from this lot.All available information was investigated, and a cause for the reported damage to the shelf carton and sterile pouch (tear, rip or hole in device packaging) cannot be determined.There is no indication of a product issue with respect to manufacture, design, or labeling.D9: it was initially reported that the device would be returned for analysis.Subsequent information revealed that the device is not returning and is not available for evaluation.
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