Investigation: no sample returned.Review dhr.Analysis and findings complaint (b)(4).Distribution history: this complaint unit was manufactured at csi on 10/21/2021 under wo # (b)(4) and shipped on 01/19/2022.Manufacturing record review: (b)(4) was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: (b)(4) lot numbers m20802 and m20772 were reviewed and no non-conformities, related to the complaint condition, were noted.Service history record: service history not applicable for this product.Historical complaint review: a review of the 2-year complaint history did not show similar reported complaint conditions.Product receipt: the complaint product has not been returned to coopersurgical.Visual evaluation: evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Functional evaluation: evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.There is no inventory of lot number 309736 to test.Root cause: root cause not applicable as the complaint condition was not confirmed.There was no product returned for evaluation.If further information becomes available at a later date this investigation will be amended accordingly.Definitive root cause is indeterminable.Corrective actions: coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint condition was not confirmed.No further training required at this time.Was the complaint confirmed? no.
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