The product was returned to the supplier for investigation and the reported failure mode was confirmed.Alleged failure: tilt bracket not working.Tekna investigation results: "on(b)(6) 2022, (b)(6) mounted an sv7 monitor to a monitor stow handle and this tilter.It was a little loose and tilted down completely very easily.He tightened up the set screw and then was able to position the monitor in any position and it maintained its position.We cycled the tilter up and down many times and it is still working properly.Moving it up is harder to do and is a little ¿jerky¿.It does move much easier going down, but when it is positioned, it stays.It is a significant amount of force to tighten the set screw, but that does seem to address the issue.On the morning of (b)(6) 2022, it was still holding its position.No problem can be found, so no further action will be taken." the reported failure mode will be monitored for future re occurrence.Manufacture date is not known.
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