The complaint sample has not been received for evaluation.Once the complaint sample is received, it will be investigated and a follow-up medwatch 3500a emdr will be submitted.: lot number is unknown at this time as it has not been provided.Consequently the manufacturing date is unknown at this time.Complaint information provided by distributor, depuy synthes.Foreign as the event occurred in (b)(6).
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The complaint sample was not returned to viant for evaluation.Thus, the reported event is non-verifiable.After five (5) total documented attempts to retrieve the lot number for device traceability and evaluation, it is unknown if the subject device of the reported event is a viant medical device based on the lot number provided which was not a valid viant medical lot number.In addition, without the subject device available for viant medical to evaluate, the device traceability and root cause of the alleged malfunction are unknown.The customer has also requested refurbishment which the viant medical instructions for use (ifu) prohibits modification/refurbishment of viant medical instruments.In conclusion, the reported event is non-verifiable.Based on the above, viant medical will not submit medical device reports (mdrs) for this malfunction for recurrences as the lot number received suggests the device may not likely be a viant medical device or was refurbished/modified out of the viant medical specifications.Refurbishment/modification is plausible, as the customer had indicated the device "need to be refurbished." if the complaint sample is received by viant, it will be evaluated and the complaint record will be updated accordingly.No further investigation with regard to this complaint is required.Viant will continue to monitor for trends.
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