Other, other text: h6: event problem and evaluation codes: updated h10: device evaluation: the device was returned for investigation.The returned product was reviewed and found to have a large hole in the cuff which was immediately confirmed to prohibit the cuff from being inflated.Custom devices are 200% leaked tested prior to packaging, which requires the cuffs to be inflated and deflated.Per the complaint description, it was implied that the devices operated appropriately prior to the cuff becoming damaged (i.E.The customer says that this was noted during testing before a routine trach change).It is unknown what caused the cuff to become damaged, however it is highly unlikely to have become damaged prior to leaving the manufacturing facility due to the reasons explained above.Based on this finding, no corrections or corrective actions are planned at this time.Icu medical routinely monitors post-market data for additional information and trends, which could lead to further action being deemed appropriate in the future.The dhr specified by the customer (st009830) was reviewed.No discrepancies or non-conformances were noted for this lot number.
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