The device was returned to an olympus service center for evaluation.During inspection and testing, service could not confirm or duplicate the customer's reported issue (right/left angulation was locked).Service found the adhesive of the bending section was deteriorated and cracked due to external factors.The paint on the air/water cylinder and the suction cylinder was peeled off.There were stains that were difficult to remove on the operation part, switch box, operation part cover, right/left knob, the scope connector side of the universal cord, and the scope connector, due to handling and insufficient cleaning.Water damage was observed on the electrical connector.The forceps stopper was scraped due to an external factor.The operation part cover was loose.The following components were scratched due to external factors: insertion section, operation part, tip cover, switch #1, switch box, operation part cover, up/down knob, right/left knob, grip, universal cord, scope connector side of the universal cord, scope connector, and the right/left angulation lock knob.The investigation is ongoing; therefore, the root cause of the reported event cannot be determined at this time.If additional information becomes available, this report will be supplemented accordingly.
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