This mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).A product sample was received for evaluation.Visual and functional testing were performed.One used decontaminated sample was returned for investigation without its original packaging.Under visual inspection we noticed that inflation line was detached from pilot balloon.Product was assembled in tijuana therefore secondary investigation object was created with purpose to capture component investigation.Similar customer complaints have been recently received therefore internal non-conformity report (ncr) was created with purpose to evaluate this issue.Two pictures were attached, during the analysis conducted in one of the pictures it could be observed a top view of the tracheostomy product, while in the other it was focus to show the detachment between the pilot balloon and the tube; the failure mode report was confirmed.Ncr was created on 03-nov-2021, in order to perform a complete cause analysis for the failure mode reported for inflation line detached, which concluded design validation as causal factor; to expand this investigation a corrective and preventative action (capa) was originated on 31-may-2022, in order to give follow up to the investigation to determine complete cause for this failure mode.This report was documented under capa, which is current on initiation phase, however, actions taken will be addressed and implemented through capa generated on 31-may-2022.
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