A steris service technician arrived on site and found the washer to be operating properly.No issues were noted with the function or operation of the washer and the washer was returned to service.The employee subject of the reported event improperly positioned the rack inside the washer.The employee then hit the "door close" button and observed the jam.She reached into the washer to align the rack and in the process the washer door contacted her hand.The reliance 444 washer operator manual states (1-1), "if an obstruction is present in the wash chamber door, door safety sensor will detect obstruction and door will automatically stop closing.Wait until door is fully open and water flow has stopped before removing obstruction." "if an obstruction is present in the wash chamber door and door is unable to raise, do not attempt to remove obstruction from under the door.Door cables may have slackened and door may close at high speed when obstruction is removed.Call a qualified service technician to safely remove obstruction." the steris technician counseled personnel on proper operating procedures for the washer racks, specifically proper loading practices.No additional issues have been reported.
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