H.6 investigation summary: the complaint alleges the affirm instrument (catalog number 250100 and serial number (b)(6) had a "false negative".Workflow was determined to be correct, no qc control issues, and no robot issue was noted.Review of device history record for instrument serial number, (b)(6) is not required as not enough information was available from the customer to provide review criteria.Service history review was not performed for the instrument as this instrument does not receive any service.No samples were returned to quality for investigation, and thus, root cause could not be determined and sample analysis did not occur.If samples are received at a later date, the complaint may be reopened and investigation will occur.Root cause cannot be determined with the information provided.Complaint is unconfirmed as no evidence of an instrument issue was provided.Complaint history for "results¿ was reviewed for the month of (b)(6) 2022.The upper control limit was not breached, and trends were not identified associated with this defect.Review of risk management documentation indicates that the potential risk of the reported failure mode was assessed as severity s4 with potential harm is spread of disease, ectopic pregnancy, pelvic inflammatory disease via document cay-rm-affirm-aph revision 05, lines 2, 3, 8, & 10.H3 other text : see h.10.
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