Catalog Number 10697306 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/28/2022 |
Event Type
malfunction
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Event Description
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The customer reported that their rp500 instrument gave several discrepant low total hemoglobin (thb) results compared to retesting on the same instrument on the same day for seven patients.It is unknown if new samples were drawn.There is no report of injury due to this event.
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Manufacturer Narrative
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The customer has provided instrument log files for further investigation.The investigation is underway.Customer is operational.The cause of this event is unknown.
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Manufacturer Narrative
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Siemens has completed the investigation of the instrument log files.A conclusive root-cause for the low thb is unknown.The review of the optical subcomponent quality diagnostics suggests unusual optical scattering, possibly caused by an occlusion.This could not be verified, as the measurement cartridge was not available.This sequence of events is uncommon.And appears to have been resolved upon cartridge replacement.The rp500 system is reported as active.The cause of this event is unknown.
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Search Alerts/Recalls
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