Add mfr narr.Philips has investigated the reported problem.The customer confirmed that the patient did not sustain any harm or injury from the fall.This was confirmed with a ct scan.A philips service engineer inspected the system on site and identified that the pivot brake was incorrectly installed, causing the pivot brake to malfunction.The customer indicated that the pivot brake was recently replaced by a third party.As per instructions for use (4522 203 17232 chapter 8.2 and 8.3), the responsible organization of the equipment is responsible for ensuring that preventive maintenance is performed.Additionally, daily user checks should be carried out to ensure correct functioning of the brakes of the system.The philips engineer adjusted the pivot magnet and recalibrated the pivot brake in accordance with the specifications and the system was returned to use in good working order.Corr data coding updated based on investigation outcome.
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