H.6 investigation summary: ¿ investigation result / analysis: ¿ the investigation was performed and based on the review of the complaint trend, defect trend, dhr, risk analysis and servicemax, the root cause of the waste leakage not contained within the instrument was due to a worn waste tank and connector.The customer called regarding a leaking waste tank (pn 33634907)/ connection (b)(6)) and requested for a connector and waste bottle as replacements to be sent to them.When the parts arrived onsite the customer was able to install the tank onto their instrument without an fse¿s assistance.No parts were requested for evaluation as the waste bottle is not a returnable part and was discarded.After the replacement, the customer confirmed that the instrument was tested and performing as expected.No one was harmed or injured, and no medical diagnosis was performed due to the leakage.The safety risk of this hazard has been identified to be within the acceptable level.¿ service max review: review of related work order #: n/a, case # (b)(4) install date: (b)(6) 2012 defective part number: 33634907, (b)(6) o subject / reported: 337146 - bd facs lyse wash assistant - wastebottle/connection leaking o problem description: wastebottle/connection is leaking and waste is running onto the waste tank.The connector is plugged in correctly.Case comments: o (5/25/2022 5:10 am) wastebottle/connection is leaking and waste is running onto the waste tank.The connector is plugged in correctly.O (5/25/2022 5:20 am) with customer remained that i send her the connector and the wastebottle in self-exchange, so the problem should be fixed: qty part description ref repaired product info return info abc alternative preceding (b)(6) assem waste bottle serv x06 a 1 (b)(6) 1/8 in pants barb, coupl x06 not returnable a o (5/27/2022 12:35 am) as discussed here is the information on delivery of the lwa waste tank and connector.We have received confirmation that the parts should arrive today and keep our fingers crossed that everything arrives at your hospital on time with the transport service provider and the internal delivery.Order date.: 25/05/22 arrival date.: 27/05/22 o (5/31/2022 6:15 am) 11 delivered (b)(6) - germany 08:18 1 piece o (5/31/2022 6:17 am) customer called to check whether the parts had already arrived at the laboratory and whether she could install/replace them: customer not reached! o (6/1/2022 2:09 am) customer called, 1 (b)(6) assem waste bottle serv x06 a 1 (b)(6) 1/8 in hose barb, coupl x06 not returnable a have arrived, have been exchanged, everything is tight again and the device is running, the case can be closed.¿ returned sample evaluation: a return sample was not requested because the replaced part is not returnable and was discarded.¿ risk analysis: risk management files part # 337146fmea, rev.04/vers.D, lyse wash assistant fmea disinfectant project and part # 347190-lwa-ra rev.04/vers a, bd facs lyse/wash assistant (lwa) system hazards analysis report were reviewed.No new hazards have been identified and the current mitigation is sufficient.Hazard(s) identified? yes no o id: 20.1 o item: bd disinfectant o function: contain the waste o potential failure mode: integrity of waste tank compromised o potential causes: incompatibility of antifoam with pp waste tank material o local and next-level effects: waste leaks out of the tank.O hazards: chemical/biohazard due to incompatible material/chemical reaction o risk controls: disinfectant added to waste tank; samples lysed and/or fixed; anti-foam msds o effectiveness verification: refer to memo: steris vesta syde sq product chemical compatibility with anti-foam and waste tank.O probability: (b)(4) o severity: (b)(4) o risk index: (b)(4) o output: none.O hazard: difficult to use o cause: 2.2.3.1 connector damaged o risk controls: 1.Manufacturing test o final risk: 4b while 4b was chosen, it falls under the minor acceptability level listed in the risk evaluation and acceptability criteria section in page 9 of part # 347190-lwa-ra rev.04/vers a, bd facs lyse/wash assistant (lwa) system hazards analysis report.Mitigation(s) sufficient yes no ¿ root cause: based on the investigation results the root cause of the leakage not contained within the instrument was due to a worn waste tank and connector.¿ conclusion: based on the investigation results, the root cause of the leakage of waste not contained within the instrument was due to a worn waste tank and connector.The customer called regarding the leakage of waste tank/connection and requested for replacement tank and connector to be sent to them.Upon arrival of the parts, the customer successfully installed the waste bottle onto the instrument.After the replacement, the instrument was functioning as expected.No one was harmed or injured, and no medical diagnosis was performed due to the leakage.The safety risk of this hazard has been identified to be within the acceptable level.¿ supporting document: n/a.
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