Arjo was informed about an incident involving the prelude shower cabin.The customer reported that the device tilted over during use due to corrosion of one of the base corners of the cabin.The patient involved in the incident did not sustain any injury.Following the information provided by the service technician, it is unknown when the last maintenance of the device was performed.In march 2022, the shower & disinfection panel which was used with the prelude shower cabin at the customer's site was repaired due to leaks.The shower cabin itself was not checked at that time.According to the information gathered, the prelude shower cabin is not covered by the arjo maintenance contract, unlike the shower & disinfection panel.The prelude shower cabinet "operating and product care instructions" in the "preventive maintenance schedule" section instructs the user: "weekly: examine the cabinet for cracks or other damage (¿) yearly: check all vital parts for corrosion/damage".The device was manufactured in 2001, so it is now almost 21 years old.The "operating and product care instructions" informs that "the useful life of this equipment, unless otherwise stated is ten (10) years (¿)".Based on the above information, the most probable root cause of the reported malfunction is normal wear due to the age of the device.To sum up, the shower cabin prelude tilted over during being used and from that perspective the device did not meet its performance specification.The complaint was decided to be reported to competent authorities due to allegation that the device tilted over during use.No injury was sustained.
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