Reportable possible delay in patient intubation and therapy.From initial email: product ref #404-7438 lot#s0520-038.Google search for "404-7438" "laryngoscope" found carnegie surgical website - which shows intubrite & sz 3 miller blade for sale under ref#404-7438.Carnegie surgical is not a distributor for sunmed products, most likely the customer has confused our products with another distributor.Sales team confirmed we do not sell product to cs, complaint does not fall in scope of complaint handling.If customer can prove use of a distributor that falls within scope of complaint system, complaint will be re-opened.Risk: product was not sold by an approved sunmed distributor, and most likely through a resaler or direct competitor.Therefore sunmed cannot directly or indirectly control quality of the product.No risk involved.
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