The customer called olympus technical support to report, during a bile duct stone removal procedure using a single use mechanical lithotriptor v, while trying to remove a stone from the bile duct, an attempt was made to crush the stone and the device broke.The customer did not have an emergency handle.The physician was able to remove the scope from the patient, but the endotherapy device (lithotriptor) remained inside the patient.The customer did have the instruction manual readily available and olympus technical support referred the customer to the pages for emergency treatment.During further discussion, the customer indicated the device could not be safely removed from the patient and the patient possible had to be taken for an open surgical procedure to remove the trapped device.The phone call abruptly ended after this information was provided.Three attempts were made at that time to call the customer back with no answer.Additional information has been requested regarding the reported event.At this time, no additional information has been provided.
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