Broken product, mislabeled, possibly adulterated, imminent health risk: a bracket piece that is attached to the main mask and which the headgear straps to broke.It is unusable.I contacted the supplier performance home medical and sent them a pic but am unsure if they will actually let the manufacturer resmed know, so far they have not followed thru with anything they promised and i am unable to get through to them.The entire setup in new, he (my husband) just started cpap on (b)(6) 2022.But the packaging for the product is incorrect and the manufacturer needs to know that for the quality control investigation.The supplier kindly put a medium sized headgear into a large sized box after removing the large headgear/mask, but failed to pass on any labeling information so i do not even know the lot number or expiration date.It seems like it was just something they had laying around, possibly from a demo? but at least he had something to go home with.It may end up causing a serious adverse event, because the cardiologist states that if he does not use the cpap machine his afib will come back, "guaranteed." then his only option will be a pacemaker, and loss of his livelihood.They were supposed to ship new product overnight but they did not, per usps, the soonest we will see it is on monday, almost a week later.The product is mislabeled, they may have given me used product instead of new, so it may be unsanitary, adulterated, or compromised in some way, why else would it break like that if it were new? i will provide pics, and i give permission to be contacted by the fda or the manufacturer resmed.Thank you very much.Fda safety report id# (b)(4).
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