The complainant returned unit was visually inspected under normal conditions of illumination according to the procedure visual inspection.One (1) tip of the catheter was found squashed; failure mode reported was confirmed.No other analysis was required.The most probable root cause for the occurrence was that the catheter was trapped in the seal of the kit, and it was not detected.The root cause was traced to shipping damage/manufacturing.For corrective action, manufacturing personnel were notified by the area supervisor as awareness of the failure mode reported by the customer.No lot number was provided; therefore, device history record review could not be completed.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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