Olympus (omsc) was informed that the customer visera cysto-nephro videoscope was returned to the olympus repair center for a reported ¿pinhole¿.The problem was found during an unspecified event.Upon inspecting and testing, the forceps plug was found to be loosening.No death, injury or harm was reported.This report is being submitted to capture the forceps plug was found to be loosening.
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The service evaluation confirmed the customer¿s reported issue as the scope failed the leak due to scratches/cuts on the insertion tube.The insertion tube is collapsed/dented causing restriction in the instrument channel.The insertion tube is kinked below the protector boot cover.The bending angulation is below standard due to a stretched angle wire.The bending section cover adhesive is peeling off.The forceps stopper is loose.The electrical contacts of the video connector are damaged, wrinkles on the universal cord.The video cable is difficult to remove from insufficient cleaning.There are scratches on the following: the video connector, the control body, on the switch box unit, the grip, the angle lever, the up/down plate, the universal cord, on the video cable, the light guide connector, the video connector case and the up/down angulation lever.The investigation is ongoing.Therefore; the root cause of the reported issue cannot be determined at this time.However; if additional information becomes available this medical device report will be supplemented accordingly.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause of the event was unable to be identified; however, the event most likely occurred due to stress, handling, or other factors.Olympus will continue to monitor field performance for this device.
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