H10: field service engineer (fse) ordered parts, however they indicated the required parts are on back order.Follow up for final repair and disposition information has been sent but not yet replied to.Multiple good faith efforts were made to retrieve device evaluation, repair, and operational status on 06/23/2022, 17/22/2022, 08/23/2022, and 01/18/2023, however, yielded no response from the customer.It is unknown if any parts or repairs have been conducted.The complaint will be processed for closure.If additional information is received at a later date, the complaint will be reopened, and a supplemental report will be submitted.
|