An initial report is being filed in an abundance of caution as there is the potential for more serious injury if it were to recur.The operator had been using the instrument all morning and did not experience issues with the front panel.The customer had said that the pin on the lower hinge had come out the field service engineer checked the instrument on the customer site, the pin appeared tight and in place.The fse could not reproduce the incident.There have been no other reports of the holding hinge screws or screws of the pin holding the gas spring being loose or falling out without manual manipulation.The evo operating manual is clear that the operator must open the front panel completely, operator training is also required to ensure appropriate instrument handling and use, the maintenance schedule was checked and had been done within the appropriate timeframe.It is unclear as to the root cause of why the door did not keep its open position and closed without manual influence.It is possible that the unsecured pin contributed to the incident however this is not confirmed.There is the potential that the operator did not open the front panel completely however this is not confirmed.This is an isolated incident and reports of this nature have not occurred in the past.As a preventive measure the hinges and gas springs were replaced and the instrument was returned to normal use.
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