Drive devilbiss healthcare was notified of an incident involving a rollator.The end user reported that "the front wheel of his unit is not straight and causes the unit to tip over from time to time," but that he did not notice any problem with the wheel out of the box.Despite noticing the defect, the end user continued to use the device and reported receiving bruises, cuts and a head injury, resulting in an emergency room visit with an x-ray and ct-scan of the cervical spine.Drive attempted but was not able to retrieve the unit for evaluation.
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