Drive devilbiss healthcare was notified by an end user of an incident involving a rollator.The end user was sitting on the unit while being pushed, in direct contravention of on-product warnings against using the unit as a transportation device, and the instructions for use, which state: "do not move rollator while seated.This is a walking aid only and is not to be used as a transportation device." the device hit a crack on the ground, and the end user fell backwards, hitting his head.He reported experiencing numbness and tingling in his fingers following the fall but did not seek medical attention.The root cause of the incident is misuse, against which end users are specifically warned.Drive is currently investigating the incident, including attempting to retrieve the product and inspect it, and will file an update if additional information becomes available.
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