A facility contact name was not provided to siemens.Manufacturers preliminary analysis: the detailed circumstances regarding user workflow and potential technical aspects that led to the event and the cause for the issue are currently unknown.As of the date of this report, very little information could be provided by the customer facility.Access to the examination room and to the system is currently blocked by authorities.More detailed information was requested.Also, potentially replaceable parts were requested for investigation.The investigation is ongoing.Initial corrective actions/preventive actions implemented by the manufacturer: with the currently available information no general problem has been detected yet for the installed base which requires an immediate action.A supplemental report will be submitted if additional information is obtained.Internal id# (b)(4).
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H10 manufacturer narrative: h3, h6: an expert appointed by the local prosecutor's office investigated the equipment on site on two occasions.The analysis showed that the entire mechanical assembly (incl.Steel bands) was intact and did not show any mechanical or functional defects.During the second visit on-site, the column was dismantled upon request of the expert, no defects were detected.No usable logfile information was available for investigation.After the system was released by the public prosecutor for repair, to fulfil its regulatory obligations as manufacturer, siemens healthcare checked the system.No root cause for the described event could be found.Further siemens healthcare internally available information from post market surveillance did not provide new information for the cause of the incident.This complaint has been closed.H11 corrected data: h8: usage of device was incorrectly checked as "reuse" in the initial report.This field should have been blank.
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