Drive devilbiss healthcare was notified of an incident involving a rollator by a blind end user's caregiver, who reported that "the end user needs to be led by the handle on the rollator." the incident occurred when, while going up two steps to a landing, the wheel came off the device, causing the end user to stumble and fall over the caregiver, who was guiding her.Both were injured in the fall.The end user injured her back and the caregiver injured her shoulder and hip.They have both sought medical attention and were prescribed physical therapy.Both reportedly continue to have shoulder pain.Drive is currently investigating the incident, including attempting to retrieve the product and evaluate it.
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