The reported event is inconclusive due to poor sample condition.Photo samples were provided which show the packaging partially opened.The extension cable was returned partially open in the original packaging.The device packaging was observed to be partially opened on one end along the perforated lines.The other end of the packaging was observed to be unsealed and taped closed (possibly by the user).Though one end of the packaging was unsealed, this event will be inconclusive as it is unknown how the packaging was received by the customer.No visual defects were noted on the extension cable.A potential root cause for this event could be, "aggressive handling".As no patient involvement was reported the device was not used, though it is intended for treatment or diagnostic purposes.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.A label/pack review is not required as a review of the label could not have prevented the reported event.Correction: d.H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the actual/suspected device was inspected.
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