The manufacturer is reporting the following complaint after a voluntary review of all complaints (reportable or not) since 2016.This report is being filed now, after being scrutinized under a newly revised risk matrix, recently adopted after inspection.Cardioquip was notified by the customer that there was patient involvement during the malfunction, although no information identifying the patient was provided.During the inspection, cardioquip identified that the main pump was nonfunctional, the heater chamber was leaking, and the ac plug required replacement.Following replacement of the damaged components, the device passed inspection and is fully operational.
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Customer reports that the device was suddenly unplugged from the wall after a user tripped over the power cord.The customer plugged the device back into the wall circuit, and it would turn back on, but when put into "run" mode, the device does not seem to circulate water, and nurses reported a rubbery smell.
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