H10 manufacturer narrative: the reported event was investigated in detail.An unintended tilt movement was already reported on 2021/12/16 for the affected system.For this issue, the replaced joysticks were examined, but since the error occurred only sporadically, no fault was found.Another unintended tilt movement at this system was reported on 2022/06/29 with complaint (b)(4).The movement was stopped by turning the system off at the generator console.The customer was instructed to stop using the system until the repair was completed.Regardless, the customer continued to use the system and another unintended tilt movement occurred on (b)(6) 2022.The user was again instructed to stop using the system.The investigation of this complaint (b)(4) was conducted in parallel with the initial complaint (b)(4) and does therefore not reveal further insights.The analysis of the provided error log files did not reveal any unintended movements.All movements were classified as intentional by the scu software.This means that they could only have been triggered by the table side or the remote-control.For further investigation, the following parts have been replaced and returned: assembly group buc (basic unit controller, material number 5901793).Remote control desk (material number 7030708).Table side control (material number 7030773).The spare part consumption of the concerned parts shows values that are below the defined threshold.The parts were investigated by the supplier of the system.The buc controller was very dusty.Residues could be seen all over the controller.Since the affected iconos r200 was installed in 2001 this may be a reason for this dust accumulation.If the air humidity is high, the dust becomes moist.This can lead to an unintentional connection of electrical components.However, this issue could not be reproduced.For this system type, the buc is no longer available as a new part, but only as a repair part.Nevertheless, no other abnormalities were detected visually.The remote-control desk was checked but did not show any visual abnormalities.On the table side control also no visual abnormalities on the front side were found.However, a dark solder joint was visible on the back side.The functionality of the affected pin was checked.Since this is one of several grounding pins, it can be excluded as cause of the triggered movement.Finally, the visual inspection of the table side control and the remote-control desk revealed no evidence of liquid ingress.To check the correct function, the replaced parts were installed in the test station of the supplier of the system.The buttons on the table side and the joysticks at the remote-control desk functioned as specified.All axles were moved several times.This confirmed the functionality of all control elements.The "virtual unit" was moved to +90° and observed for two hours.The axles were then driven again to observe the positions of all axles overnight.In all these tests, there was no unintended movement of the tilting axles.As an additional functional check, the system was started with the joystick for tilting actuated.The buc generated an error message, opened the safety circuit, and blocked the axis for tilting.This confirms that the buc is operating as specified.No unintended movement could be generated.During all tests, the described behavior could not be reproduced.The investigation of the replaced parts did not reveal any malfunction.According to the received information, the issue was solved at customer site with replacement of the remote-control desk, table side control and assembly group buc.In addition, the software was updated to ve00c, as recommended in xp014/12/r.However, this system update does not affect potential unintended tilt movements, but only improves the system control to prevent sporadic system stops.In case of unintended movements, the operator can press the emergency stop button at any time.With these, all drives of the system are switched off and all movements are stopped immediately.On 2022/08/03 it was confirmed that the user was instructed to report any further problems.A monitoring phase was agreed during which the system should be used with special care and any unintended movements or tilting should be reported immediately.On 2022/10/11 the service engineer confirmed that no further unintended movements had occurred since the potentially affected parts were replaced.The complaint is closed.Additional measures by siemens are not deemed necessary.H11 corrected data: d8: device was serviced by siemens and should have been checked "no" on the initial report submitted to the fda on august 1, 2022.H8: usage of device was incorrectly checked as "reuse" in initial report.This field should have been blank.
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