Details of complaint: the customer reported that 2 patients, monitored at the central nurse's station (cns), experienced events that alarmed as vpc instead of the expected v tach.The first patient had a 7-beat run, and the second patient had a 10-beat run.No patient harm was reported.Investigation summary: a nihon kohden representative provided the investigation guide to assist the customer with collecting information for investigation.The information needed for the investigation include alarm settings, waveform printouts, device logs, date and time of the events.The above information is currently unavailable.Separately, the customer was contacted three times regarding patient and device information for the reported events.No responses were received.There is insufficient information available for investigation.There is no indication of a device malfunction.A review of the service history for this cns shows this is an isolated incident with no recurrence history.Attempt # 1: 07/08/2022 a phone call was made in an attempt to gather patient and device information, a voice mail was left for kaitlynn to call me back with the patient and device information as well as an email address.Attempt # 2: 07/13/2022 a phone call was made in an attempt to gather patient and device information, a voice mail was left for kaitlynn to call me back with the patient and device information as well as an email address.Attempt # 3 07/27/2022 a phone call was made in an attempt to gather patient and device information, a voice mail was left for kaitlynn to call me back with the patient and device information as well as an email address.
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The customer reported that 2 patients, monitored at the central nurse's station (cns), did not alarm for v tachy, but instead reported it as a vpc.There was no patient injury reported.
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