During inspection and testing of the returned device, service confirmed that switch #2 and switch #3 were not working, confirming the customer's reported issue.In addition, service found the forceps channel had a pinhole.Water ingress was observed in the main unit, the up/down plate, the light guide (lg) bundle, and the universal cord.The illumination lens and switch #4 were scratched.The insertion section was buckled and the coating was peeling.The curved tube was crushed.Dirt that was difficult to remove was found on the tip cover due to handling (insufficient cleaning).The rubber cover of the forceps stopper was peeled off.The universal cord was crushed.There was dirt found inside the forceps channel due to external factors.The video connector was deformed.Due to damage to the curved pipe, there was rattling at the connection between the curved pipe and the tip.The investigation is ongoing.If additional information becomes available, this report will be supplemented accordingly.
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