H6: investigation summary photo representation was provided for the complaint.According to the dhr review process, the result showed there were no issues reported as missing lids during the manufacturing process for the lot number reported (1303936).A review of the ncmr¿s was performed; the result showed there were no issues reported like missing lids for the same part number throughout the last twelve months.According with this investigation and evidence provided it can be seen the following: the cap of the sharps collector lid is missing.With the lot number 1303936, it can be confirmed this product was manufactured on 10/30/2021.Customer describes they received the sharps collector without the cap.From the picture, it can be seen a white label that is not placed within our manufacturing process.Under this evidence, we can determine this issue as manufacturing related since this type of problem could be caused by operator omission during the assembly between the cap and lid.As part of this investigation, a review of customer complaint records was performed for this part number; according with the cc¿s records, there is no additional records received in the last twelve months reporting this issue, for this reason, this problem has been considered an isolated issue and no further investigation is required.Due to no sample being received, an investigation could not be performed, and a root cause could not be determined.However potential root cause will be: omission error within the visual inspection.Containment action :quality alert was posted to aware all the personnel involved in the lid manufacturing process.Based on this investigation, it was determined that this failure mode is related to the manufacturing process since the lack of cap would be an omission error within the process.The current manufacturing process was reviewed and it was found as capable of detecting missing components, however, omission error could happen during visual inspection.Additionally, this is an isolated issue since there was no additional complaints received for the last twelve months for the same part number and issue.
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