Date of event: unknown.The date received by manufacturer has been used for this field.Initial reporter state: address information was not able to be obtained, therefore, (b)(6) was used as a place holder.Investigation summary: it was reported that the prefilled syringes were missing the caps.To aid in the investigation, one photo was provided for evaluation by our quality team.The photo shows a syringe in a packaging blister that is upside down.The syringe has no tip cap.No other information can be obtained from the photo.A device history record review was completed for provided material number 306546, lot number 2074710.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.To date, there have been no other similar events reported for this lot.Based on the investigation and with the photo sample analysis the symptom reported by the customer is confirmed, but without the physical sample analysis a probable root cause could not be offered.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
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