The customer confirmed the iv pole safety collar was installed prior to the reported incident.A terumo bct service engineer visited the customer site and found that the button actuator was not making contact with the locking mechanism.The service engineer adjusted the button actuator and returned the device to service.The device serial number history report indicates no further related issues have been reported for this device.All available service history was reviewed for this device with no issues related to the reported condition identified.The device was first installed on (b)(6) 2022.Root cause: a root cause assessment was performed for this complaint.The root cause was determined to be the need for a button actuator adjustment.
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