Updated fields: e1 (site country), h6(type of investigation, investigation findings, component codes and investigation conclusions).Additional contact information: (name - (b)(6), occupation - biomed).A getinge field service engineer (fse) evaluated and replaced the video generator board and cleaned around the inside of the bezel/touchscreen which resolved the touchscreen issue.The unit passed all functional and safety tests to factory specifications.The unit was cleared for clinical use.The defective components were received for further investigation.Fat received parts and the video generator board kit was observed with no visual damage.Unable to calibrate touchscreen.The non-conformances with the returned components were not confirmed.However, the root cause is not confirmed.The video generator board was observed per the cardiosave service manual with no visual damage.Unable to calibrate touchscreen.Video generator board will be sent to the supplier for future failure analysis per procedure number (b)(4) revision aj.The non-conformances with the returned components were not confirmed.However, the root cause is not confirmed.The upper monitor video board was observed per the cardiosave service manual with no visual damage.The national repair center installed the upper monitor video board into the cardiosave test fixture and tested the upper monitor video board to factory specifications per procedure number (b)(4) revision c and the cardiosave service manual.Unable to calibrate touchscreen.Upper monitor video board will be sent to the supplier for future failure analysis per procedure number (b)(4) revision aj.The non-conformances with the returned components were not confirmed.However, the root cause is not confirmed.The video generator board observed per the cardiosave service manual with no visual damage.The national repair center installed the video generator board and tested the video generator board to factory specifications per procedure number (b)(4) revision c and the cardiosave service manual.No problem was found.Video generator board will be sent to the supplier for future failure analysis per procedure number (b)(4) revision aj.The new supplier (b)(4), will no longer accept (b)(4) boards back for failure analysis.Further failure analysis is not possible.The board will be scrapped per procedure number (b)(4) rev.Al.The non-conformances with the returned components were confirmed.However, the root cause or the most probable root cause is impossible to be defined.
|