Siemens conducted a detailed investigation of the reported event.The investigation was performed on expert discussions (considering complaint description, customer service (cs) reports, and system history).According to the information provided by the user, unexpected fluoro images were taken by the system itself without pushing the exposure button of hand or footswitch.The customer recognized fluoroscopy in progress by an active radiation sign (lamp) and the x-ray image on the monitor.Since the customer's in-house technician did not determine a failure, siemens service was called to troubleshoot the problem.During the on-site service intervention, a displaced spring of the foot switch was found.This causes the foot pedal to require less force to be actuated.However, this cannot explain the effect described, as pressure still must be applied to the pedal to actuate the switch and trigger x-ray.No defect was found resulting in the erroneous behavior.The situation could not be reproduced/simulated.As a preventive measure, since the spring was displaced, the foot switch was replaced as part of the service.Since no further information could be provided and the failure did not recur, additional investigation was not performed.The problem reported by the customer could not be confirmed.The error mentioned in the complaint has not again been reported since then.The occurrence rate of the aforementioned error pattern was checked.There are no reports of similar cases.A possible error accumulation or even a systematic error, which leads to a corrective action of the installed base, could not be determined by the investigation.The incident described was not classified as a reportable adverse event.After the detailed investigation, neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected, even if the event recurs.H11 corrected data: b2: other serious or important medical events should not have been check in the initial report submitted on august 31, 2022.This issue did not result in an adverse event.G2: the initial report source was health professional.User facility was checked in error.
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