Model Number GZ-130PA |
Device Problems
Communication or Transmission Problem (2896); Intermittent Communication Failure (4038)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/09/2022 |
Event Type
malfunction
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Manufacturer Narrative
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The biomedical engineer reported that the gz monitor goes in and out of communication loss intermittently and that it randomly will not pick up the leads/waveforms while in use on a patient, no patient injury occurred.Nihon kohden technical support sent a warranty exchange unit to the customer and provided the customer with a return authorization number to return their unit to nk.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.Attempt # 1: 08/31/2022 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 09/01/2022 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3: 09/07/2022 emailed the customer via microsoft outlook for patient information: no reply was received.
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Event Description
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The biomedical engineer reported that the gz monitor goes in and out of communication loss intermittently and that it randomly will not pick up the leads/waveforms while in use on a patient, no patient injury occurred.Nihon kohden technical support sent a warranty exchange unit to the customer and provided the customer with a return authorization number to return their unit to nk.
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Manufacturer Narrative
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Details of complaint: the biomedical engineer reported that the gz monitor goes in and out of communication loss intermittently and that it randomly will not pick up the leads/waveforms while in use on a patient, no patient injury occurred.Nihon kohden technical support sent a warranty exchange unit to the customer and provided the customer with a return authorization number to return their unit to nk.Investigation summary: review of serial number history shows no previous related issues with device reported.Communication loss is an error message displayed on individual bed tiles on the cns that alerts clinicians that the connection between the cns and the device it is monitoring has been lost.
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Event Description
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The biomedical engineer reported that the gz monitor goes in and out of communication loss intermittently and that it randomly will not pick up the leads/waveforms while in use on a patient, no patient injury occurred.Nihon kohden technical support sent a warranty exchange unit to the customer and provided the customer with a return authorization number to return their unit to nk.
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Search Alerts/Recalls
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