A product sample was received for evaluation.Visual and functional testing were performed.This is a supplied item; the device history record (dhr) is at the supplier.It has been determined that the damage occurred during shipments of single cartons of pre-paks from the distributors to end users.Unpalletized prepack carton shipping procedures, has been provided to the manufacturer several times over the last five years.This procedure details packaging the single packs of discs in an overpack with shipping popcorn.This will prevent damage to the pre-paks.The box the pre-packs are packaged in cartons that clearly states they are fragile.The reported issue was confirmed.The root cause of the reported issue was found to be in the shipment process.No product information has been provided to date.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms#: 617147.
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