Information was received from a patient who was implanted with an implantable neurostimulator (ins) for urinary dysfunction/sacral nerve stim and gastrointestinal/ pelvic floor.It was reported by the patient that the device was not helping their symptoms at all and they were in a lot of pain.It was reviewed with the patient how to increase stimulation and the patient was able to increase stimulation to where they could feel stimulation.The agent did not ask about the circumstances that led to the reported issue and the patient was advised that if symptoms didn¿t improve, the patient could increase stimulation more.No further complications were reported at this time.Additional information was received from the patient's advocate and the patient was on the line with them.They requested an email with doctor listings of doctor's that work with medtronic device for the bladder and bowel in their area.Troubleshooting emailed the district manager to call the patient.Patient said the rep is being non-complaint with helping them with their stimulator.Patient has the device for both the bladder and bowel and hasn't gotten any relief of symptoms.Patient saw the doctor three times.Doctor thought it might be gi or ob related and didn't think it was the stimulator causing problems.Patient said the rep was always there at the doctor's appointments and they made the rep aware of their issues.Patient doesn't know the reps name but said they were a female.The rep was made aware of the issues not long after implant.Patient notified them by phone a couple weeks to a month after the surgery.Doctor checked the patient for infection and put them on antibiotics just incase there was an infection.Rep kept going up and down on the range of amplitude and it was painful no matter what the amplitude was on.Even at the lowest level, patient felt like screaming.The stimulator has been turned off for months.The patient has been trying to get a hold of the rep.Patient said they had symptoms within a few days of getting the stimulator: undesirable stimulation, jolting and shocking, felt like fingers were in electric socket, unexplained pain in right arm, unexplained pain and weakness in left leg, suspected tissue damage, muscles kind of tearing away from bone (can visually see), biggest thing is there is burning in their spine, can feel the stimulator in back has moved.No matter what the patient did the pain was excruciating.Patient stated they were worse off then before the implant.Patient gave up that it couldn't be the stimulator.The doctor gave them an antidepressant.Last appointment patient went to was in october.The patient didn't even want to go back because the doctor wasn't listening.Last time patient talked to the rep they said to turn it off and it's been turned off since.Gotten worse since turned off in october: burning up the spine, trouble standing, loss of mobility and use of left leg, and sometimes can't feel leg at all, cold to the touch, don't feel anything.If patient tries to get out of bed have to hop out of bed and on right leg and grab something.Patient stated things were wonderful with the trial.Patient has other health issues requiring an mri and management of spinal issues.Doctor wrote patient couldn't have an mri.Troubleshooting reviewed mri guidelines.Had patient put their device into mri mode and they said it is full body eligible.Patient is concerned because the doctor told them that they couldn't have an mri.Troubleshooting suggested having the mri facility call into technical services.Patient has had more then one doctor demand that it be taken out.Patient had degenerative disc disease in lower spine l4 and l5 before the device implant.Now they have a lumbar spinal stenosis.Been in the er had no feeling from waist down and couldn't w alk.Patient has temporary paralysis at times.
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