Catalog number is unknown.Udi information is unknown.Operator of device is unknown.No information has been provided to date.Initial reporter also sent report to fda is unknown.No information has been provided to date.Premarket (510k) number is unknown.Manufacturing site address is unknown.A device history record (dhr) review was conducted by the supplier.No product sample was received; therefore, visual and functional testing could not be performed.The root cause of the reported issue has been determined by the supplier that the damage occurs during shipments of single cartons of pre-paks from the distributors to end user.(b)(4).
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