Patient called to report that her pump is alarming for non-disposable.I had the patient try the cassette in her other pump which gave the same error, leading us to believe that the issue is a cassette error and not a pump error.The patient said this happened 2 cassettes ago as well.Her cassettes were at remaining volumes of 20 and 40 mls when this alarm occurred.Explained that it may be the pump bladder interfering.Advised that she reach out to cnss to see if they can assess if her cassette bladder is interfering with this and the technique to have her self resolve it if it happens again.We are sending her replacement cassettes.Patient will call back and ask for new pump if issue continues to recur.Serial numbers are unknown.Patient made new mix and was able to continue infusion.No other information is known at this time.Did the reported product fault occur while in use with the pt? yes; did the product issue cause or contribute to pt or clinical injury? no; is the actual device available for investigation? no; did we [mfr] replace the device? yes; did the pt have add'l backup device they were able to switch to? yes; was the pt able to successfully continue their infusion? yes; reported to (b)(6) by pt/caregiver.
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