Model Number 1116054 |
Device Problems
Overheating of Device (1437); Smoking (1585); Sparking (2595); Noise, Audible (3273)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/31/2022 |
Event Type
malfunction
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Event Description
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The customer emailed technical services (ts) to report an issue with their afinion as100 (1116054) , s/n (b)(4).Details of the issue: sparking and making grinding noise.The following was observed with the analyzer: visible smoke, burnt smell, and instrument being too warm/hot to touch.No information regarding the power cord could be provided.Stated that the sparking occurred in the hatch and not in the cable.No death or serious injury reported, and no impact or delay in any treatment.Noted that no one got hurt.Customer no longer wanted to switch on the analyzer to the reported allegations per the customers procured tender/distributor agreement of immediate swaps for rental units without troubleshooting, a return and replacement is to be organized.
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Manufacturer Narrative
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Investigation is now closed.Customer did not return instrument / power pack as requested for investigation.As the instrument is not available for, assignable cause cannot be determined.The risk of harm from failures associated with the reported issue is acceptable and is within the predicted occurrence rate in the fmea and the failure rate is monitored by tracking and trending.The investigation concluded that the reported event is not related to product results, inadequate instructions for use or inaccurate labels.Therefore, it does not represent a potential for product deficiency per internal procedures.The conclusion is supported by the monthly complaint product trend report.
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Event Description
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The customer emailed technical services (ts) to report an issue with their afinion as100 (1116054) , s/n (b)(6).Details of the issue: sparking and making grinding noise.The following was observed with the analyzer: - visible smoke - burnt smell - instrument being warm/hot too touch no information regarding the power cord could be provided.Stated that the sparking occurred in the hatch and not in the cable.No death or serious injury reported, and no impact or delay in any treatment.Noted that no one got hurt.Customer no longer wanted to switch on the analyzer to the reported allegations per the customers procured tender/distributor agreement of immediate swaps for rental units without troubleshooting, a return and replacement is to be organized.
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Search Alerts/Recalls
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