The system was used for treatment.A kit lot number was not provided; therefore, a batch record review could not be performed.Trends were reviewed for complaint categories, alarm #17: return pressure, clot observed, and treatment error.No trends were detected for these complaint categories.The assessment is based on the information available at the time of investigation.No product was returned for investigation; therefore, it could not be determined if the product met specification based solely on the information provided by the customer.Section 2-9 of the cellex operators manual (1470493 rev 6) for use with software 5.4 on anticoagulant states "caution: individual patients may require a heparin dosage that varies from the recommended dose to prevent post-treatment bleeding or clotting during a treatment.The physician should review the patient's medical condition, medications and platelet count at the time of treatment and use clinical judgement to establish the optimal heparin dosage for each patient." in addition, section 4-27 on installing the therakos cellex photopheresis procedural kit states "1.Add x units of heparin to a 500 ml bag of 0.9% normal saline and label the bag per your institution's labeling procedures." the customer stated they inadvertently did not add heparin to the saline bag during kit installation.The cause of the alarm #17: return pressure alarm was most likely due to the clotting in the return line.The root cause of the clots observed was most likely due to the operator error during kit installation.No further action is required at this time.This investigation is now complete.(b)(4).
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